2H 2022 SAP SuccessFactors Learning Management System Updates

New minor & major updates in Admin Opt-in Configuration Type

Country Currency Changed to EURO for Croatia

The local currency in Croatia, HRK (Croatian Kuna) will be changed to the euro on January 1, 2023.

Learning Administrators can use various tools to update data due to currency changeover:

Learning connectors
Import Data tool
Admin UI
SAP SuccessFactors Learning connectors will enable Learning Administrators to update their data to
reflect currency changes

Learning objects with currencies that can be updated using the import tool:
• Instructors
Learning Administrators can make the rest of their necessary currency changes through the Admin UI.
Learning objects with currencies that can be updated using the Admin UI, found under Finance:
• Prepaid Accounts
• Coupons
Learning objects with currencies that can be updated using the Admin UI, found under References ->
Physical Resources:
• Materials
• Custom Resources
• Equipment
• Facilities
• Locations.

Enhanced Course Home

The new Course Home experience now supports items with a classification of Other, such as task checklists. In addition, the following features are supported for all applicable item classifications:

Jam integration
Selection of missing approvers when registering

We also updated behavior for previously released item classifications. For instructor-led training, the class details now display the timezone. For online courses that are launched in a new window, the Refresh after done button no longer displays.

The complete list of supported features by item classification is available on the SAP SuccessFactors Learning Course Home page. A link is provided in the Related Information section at the bottom of this page.

The remaining features required to achieve parity are as follows:

Government reporting
Users with an external shopping cart
Associated competencies
Manager view
Approval comments when registering for a class

If you don’t use one of those features, the new Course Home experience is considered to have parity.

We’re continuing to add functionality to the new Course Home experience because our customers have asked for an updated user experience.

In the current version, setting enableCourseHomeBlended=true provides the new Course Home experience for external courses, online courses, instructor-led training, courses that are instructor-led with online content (blended), and items with a classification of Other. The enableCourseHome setting is no longer available.

Certificate-Based Authentication for Learning APIs (Inbound mTLS)

In order to support this change the security certificate now displays for Technical Adminstrators on the System Administration > Security > Adminstrators > Certificate tab. The certificate information displayed here is only used for SAP Cloud Identity Services API based integrations.

We also added the Learning URL for mTLS communication to the System Administration > Environment page.

We provided certificate-based authentication to support a more secure method for our API integrations.

Custom Field in User Profile for Alternate Microsoft Azure Email Address

Administrators can now add an alternate Microsoft Azure email address to a custom field in the user profile.

We configured the custom fields in user profiles so they now recognize an alternate Microsoft Azure email address. This enhancement ensures attendance is properly processed for virtual time slots where Microsoft Teams is the vendor.

Configuration Requirements

If users have an alternate email address in Microsoft Azure, administrators must provide it in the user profile for Microsoft Teams virtual time slot attendance to be properly processed. You don’t need to provide any additional information if the user’s Microsoft Azure email address matches the one in their SuccessFactors Learning user profile.
You can add an alternate Microsoft Azure email address to any unused custom field in the user profile, but you must use the same custom field in every user profile (Learning Administration Users Custom Fields). For example, if you designate custom field number 10 for one user’s Microsoft Azure email address, you must also use custom field number 10 for the same purpose in all other user profiles.
You need to specify which custom field contains the alternate email address in the VLS configuration for Microsoft Teams (Learning Administration System Administration Configuration VLS Configuration).

Enhanced Qualtrics Feedback Opportunity for Learning Assignment Completion

In addition to the User ID field , the Learning integration now sends data from the following fields to Qualtrics.

In the current version, Intelligent Services Center automatically submits additional data from Learning to Qualtrics that includes fields such as completion status (to indicate whether the learner passed or failed an assignment). It also sends the Learning Item ID, which allows admins to create surveys for specific courses.

Email Survey Settings for Learning

This integration sends email to employees to obtain feedback through a Qualtrics survey when they complete an assignment in SAP SuccessFactors Learning.

Qualtrics Email Feedback for Learning Completion

Configure SAP SuccessFactors Learning and Intelligent Services to send employee information to Qualtrics, so that you can send employees surveys in email to find out how they feel a Learning assignment they just completed.

Creating this integration requires:

SAP SuccessFactors Learning.
A Qualtrics account that includes a Employee Experience license for Lifecycle projects.
Enabling Intelligent Services.
Enabling Integration Service Registration Center.

You use your Qualtrics account to create surveys and view their results. All the settings to configure the contents and schedule for the email survey are performed in Qualtrics.

To add Qualtrics feedback opportunities, enable and integrate Qualtrics with your SAP SuccessFactors system. Refer to Integrating SAP SuccessFactors with Qualtrics for details.

New minor & major updates in Universal Configuration Type

SuccessFactors Platform Token Server Support for Public Learning APIs

Learning-only users authenticated by Identity Authentication can now use the SuccessFactors platform token server to validate authentication for public APIs.

This enhancement improves API support by enabling user migration from the SuccessFactors Learning token server to the platform token server.

Requesting an Access Token

With a SAML assertion, you can now call API /oauth/token to request an access token for authentication with the API server.

If both instance-level and user-level IP restrictions are set, a user can access these APIs if either condition is met.

The API returns the token type, expiration time in seconds, and the token value you can use to authorize API requests. An access token expires in 24 hours after it’s generated.

Automatic Updates for Learning Assignments and Approvals on the Latest Home Page

Whenever you change the successFactorsLearningEnabled, baseURL, or successFactorsCompanyID settings in the BizX Configuration file, the system triggers a background job to update the learning assignments and learning approvals cards on the latest home page.

If change the integration, the new data may take up to a few hours to update. The cards are updated when the job is completed.

In the current version, when you change the integration, a background job runs automatically to display learning assignments and learning approvals on the latest home page.

Global User ID Display on User Details Page

To have the Global User ID display on the User Details page you need to select the System Administration Configuration Entity Configuration Select Entity User Global User ID checkbox on the Entity Configuration page. This field displays on the User Details page as read-only.

We added the ability to display the Global User ID so you can verify if a user is created in SuccessFactors platform at the same time they are created in Learning.

Learning Integration Status Confirmation

Learning and platform systems are on the same data center. The only exceptions are when the platform tenant is in DC04 and the Learning tenant is in DC08, or when the Learning tenant is a validated tenant.
The existing configuration values on the System Administration > Configuration > System Configuration > BIZX page are valid.
When updating an existing integration, SuccessFactors platform Provisioning has Enable SuccessFactors Learning integration available.

We streamlined the application for clearer usability by enabling you to update the integration configurations in SuccessFactors Learning.

Configuration Requirements

Enable SuccessFactors Learning integration in Provisioning should be enabled only after updating the integration from the Learning Administrator. We added this guardrail to ensure that a currently enabled integration in SuccessFactors platform is not inadvertently changed.

Learning Assessments for Content Packages

You can now select an assessment in the Exam field on the Content Content Packages Content Tab Edit page. This replaces the legacy exam functionality for content packages that was previously removed. Previous legacy exam associations are preserved, and can be used as a point of reference for new assessment associations.

In SAP SuccessFactors Learning, an assessment is a generic term for measuring users’ understanding or mastery of content. We offer different kinds of assessments for different purposes. When you choose the right assessment, you can do a better job of measuring users’ mastery while doing less work to manage the assessment.

Using Quiz Assessments to Easily Create a Simple Test of Users’ Knowledge

Features of quizzes:

Multiple question types:
- True/False
- Multiple choice – Single Answer and Multiple Answer
- Drag and drop ordering
- Fill in the blank (free text)
Translation support with ability for users to take a quiz in their language of preference
Import/Export of quizzes and quiz questions
Feedback to users based on correct/incorrect responses to questions
Pretest and post-test messages for test takers
Reporting on quiz results and usage

Using Exam Assessments to Create Powerful Tests of Users’ Knowledge

Features of Exams:

Exams have all quiz features in terms of support for question types, images, translations, feedback, pretest and posttest messages.
Exam questions are shared among exams. If you create a question in the question library, it can be used in any exam in your system; conversely, exam questions automatically become part of the question library, allowing for centralized question management.
Questions have revisions to keep up with changing standards. For example, if a governing body changes regulations and you need to keep up with the change, you can revise the question to keep pace. We support reporting at the version level.
Question variants test the same knowledge in different ways from user to user (to prevent cheating) or in repeated exam attempts by the same user (to eliminate guessing and ensure learning effectiveness). For example, a question can be asked with a true/false question or with a fill in the blank question.
Objective pools enable testing for specific learning objectives and analyzing learning effectiveness (Kirkpatrick Level 2 Evaluations). For example, you might want to test financial regulations as a whole, but you might also want to know how well users met an ethics objective. This feature, along with variants, enhances the randomization capabilities of exams.

To Learn More

Overall there are 17 items being changed or enhanced in this release for LMS and we didn’t cover every detail here. For more information, What’s New Viewer here.

Do you need help managing your SuccessFactors Release cycles? Email info@worklogix.com or download our support services brochure to see how we can help!

H1 2021 SAP SuccessFactors Learning Management System Updates

New major updates in Admin Opt-in Configuration Type

Stories in People Analytics for SAP SuccessFactors Learning

As a report designer, you can create, access, and share Learning stories in People Analytics for generating custom Learning reports. You can also have the data of SAP SuccessFactors Learning and other modules side-by-side in the same story, and link them to apply common filters on them. Extending the capabilities of Stories in People Analytics to Learning improves the experience of creating Learning reports by making the process intuitive, easy, and technically simple.

Enhanced Course Home for Instructor-Led with Online Content Courses

The Course Home User Experience (UX) includes new behaviors when the feature is enabled for courses that are instructor-led with online content. The following table describes the UX behavior changes when the feature is enabled (enableCourseHomeBlended=true) or disabled (enableCourseHomeBlended=false)

Impact Area	Summary	Behavior with enableCourseHomeBlended=true	Behavior with enableCourseHomeBlended=false
E-Signature	E-Signature pages support the Show Revision Information setting.	When the Show Revision Information setting (System Administration Application Administration User Settings) is disabled, revision information isn’t displayed during history verification through the content player.	Regardless of the Show Revision Information setting, revision information displays to the user during history verification.
E-Signature	No limit to e-signature verification attempts.	The user has unlimited attempts to enter their user name and PIN on the entry page.	After three failed attempts to enter their user name and PIN, the user is forced to leave the page and come back to re-enter their credentials.
E-Signature	Notification of unverified history records.	On a user’s learning plan and within the content player, users are notified if they have any unverified history records. When viewing item details, users are notified if there’s an unverified history record for that course.	On a user’s learning plan, within the content player, and on the item details page, users are notified if they have any unverified history records.
E-Signature	User can view the e-signature approval status.	Users can view the approval steps, approvers, and the status of each step in the approval process when verifying history records.	When verifying history records, approval information and status is provided to users through email notifications.
Online Content	Content structure includes e-signature and required survey.	Separate content items display for e-signature and survey within the content structure.	E-Signature and required surveys aren’t included in the content structure.
Online Content	Document Type content can be configured to launch inline, for specific types of files.	For Document Type content, certain file types can be configured to launch inline, such as PDF or HTML.	For Document Type content, all file types are launched in a new browser window.
Online Content	Revised the conditions that trigger a warning to users if they aren’t launching the current revision of a course.	When users launch an old revision, they’re warned that there’s a new revision and prompted to launch that revision, with three exceptions. The user isn’t warned when:The old revision is a prerequisite to the new revision and the user hasn’t completed that prerequisite.The old revision is required and the new revision isn’t a substitute.The new revision requires registration in order to take the online content and the user hasn’t already registered.	When users launch an old revision, they’re warned that there’s a new revision and prompted to launch that revision.
Online Content	Users can review any content type from history when Users can Review Completed Content from History is enabled (Learning Activities Item Online Content Settings).	Unless the content is locked due to failure, users can launch any content type except assessment from history. The content can be launched in any order and launches inline or in a new window, based on the content object configuration.	Unless the content is locked due to failure, users can launch AICC or SCORM content from history.
Online Content	Users can review or retake content before the course is complete.	In the content player, a user can choose to review completed content or to retake content. Retaking content clears the completion and forces the user to complete the course again. Reviewing has no impact on completion status.	In the content player, a user can choose to retake content. Retaking content clears the completion and forces the user to complete the course again.
Post Completion	Post completion actions aren’t immediately available if a user fails a course.	Upon failure, the user is informed that they didn’t pass and is offered options to retake, if permitted. Additional post-completion actions are available from learning history, based on permissions.	Upon failure, it can be unclear to the user that they didn’t pass. The same post-completion actions are available when users fail as when they pass.
Registration	Improved processing for courses that require approval and have an associated cost.	For courses that are instructor-led with online content, if approval is required before purchase, the user provides account information when requesting approval. When approved, the payment is processed and the user can start the course.	When a course requires approval and has an associated cost, the user first requests approval. After approval, when the user starts the course they’re prompted to provide account information.

Updated Learning Cross-Domain Proxlet

Users can complete courses without issues when using SCORM 1.2 or SCORM 2004 content with the legacy inline content player

New Guided Experience for Employees Returning to Office

Return to Workplace (Employee) is a supplement to the Return to Workplace (Admin) guided experience. When HR or administrators finalize the list of returning employees in the admin guided experience, the selected employees need to complete the employee guided experience, including:

Taking pre-return surveys
Reviewing office readiness
Completing learning courses
Reporting vaccination status (this step is available when configured by the administrator)

New UI Integration Cards

Added the following UI integration cards:

Development Goals: View and update your development goals.
Learning Approval: Manage learning requests pending your approval.
Curricula Status: View the overall status of learning curricula assigned to you.
Vaccination Status: Track the current status of employee vaccination.

NEW MAJOR UPDATES IN Universal CONFIGURATION TYPE

Additional Language Support for Personalized Recommendations

The newly supported languages are:

Arabic
Simplified Chinese
Hebrew
Hindi
Vietnamese
Thai

Supporting additional languages in recommendations meets the requirements of customers for whom English isn’t the primary language.

Assignment Profile Enhancements

We no longer support adding or viewing 2000 attributes values. We also now support comma separated values and line breaks.

Curricula Jobs Scheduling Independent of onlineOperationMaxRecordsCount Configuration

Curricula jobs run now system-controlled, All other jobs continue to be governed by the onlineOperationMaxRecordsCount configuration. This change improves the system performance with optimum usage of resources.

New Session Timeout Behavior in SAP SuccessFactors Learning

SAP SuccessFactors Learning session timeout is aligned with the timeout behavior of SAP SuccessFactors platform

Updated Processing Logic for User Connector

if the user record has changes only to the Manager, then such records aren’t considered for processing. In such cases, the Manager changes are carried out as part of Manager post processing.

There’s an additional row for Managers in the User Connector run report to give a count of the Manager changes.

Item Connector Support for Assessments

The item connector Module Type field now contains the following option: Assessment (Exam and quiz).

We wanted customers to be able to associate several exams and quizzes to items in a single action. This functionality helps with the transition from the Plateau Question Editor (PQE) to the assessments module.

Migrate Legacy Exams to Assessments

You can now export legacy (PQE) exams to a Microsoft Excel template, which you can then import as learning assessments. You may export and import multiple exams at once using the same template. The exams appear as assessments in the locale that you choose during export.

The System Administration > System Management Tools > Export Data > Record Type field now contains the following option: Exam (Legacy). You can import the exam using System Administration > System Management Tools > Import Data > Record Type > Exam.

Removal of Certain Permissions for Legacy Exams and Future Association to Items

The following permissions are no longer available:

Add Exam Object (Legacy)
Copy Exam Object (Legacy)
Add Question
Copy Question

The Edit action for legacy exams on the Item Usage page is no longer available.

Viewing Items Associated to Assessments from the Assessments Menu

Added the Item Usage menu item on the Assessments page so you can see the items associated with an assessment.

Select the Item Classification While Creating New Items

You can now select an item classification when you create a new item.The following classifications are available:

Online
Instructor-led
Instructor-led with online content
Other

When you select Instructor-led, after the item is created the Agenda Template tab displays. When you select Online or Online with Instructor-led, the Online Content tab displays so you can add content. When you select Instructor-led, after the item is created, you’ll be taken to the Agenda Template tab. When you select Online or Online with Instructor-led, you’ll be taken to the Online Content tab to add content.

Right-to-Left Support in SAP SuccessFactors Learning Administration

Languages with RTL writing system are supported in the SAP SuccessFactors Learning Administration UI.

Support for Display Locale ID

You can now define a Display Locale ID on the Locale page to display a different locale value in the application. The Internal Locale ID remains unchanged and continues to be used for Data Import, Connector, and API tasks.

The Learning Administration References Manage Labels Locales Summary tab now contains the following fields: Display Locale ID and Internal Locale ID.

Content Security Policy Header Support

If the new content security policy header causes desired items to be blocked, you can navigate to System Administration Configuration System Configuration Web Security to exclude file types from the security policy.

The content security policy header is included on all outgoing network page responses

To Learn More

Overall there are 35 items being changed or enhanced in this release for LMS and we didn’t cover every detail here. For more information, check out the What’s New Viewer here.

Do you need help managing your SuccessFactors Release cycles? Email info@worklogix.com or download our support services brochure to see how we can help!

H2 2020 SAP SuccessFactors Learning Management System Updates

New major updates in Admin Opt-in Configuration Type

Reply-To Email Address Change Option

New Reply-To email address field, which lets you enter an e-mail address different from the administrator and user e-mail addresses. It is populated based on the data configured in the Application Notification Admin Email, or the Application Notification User Email fields.

Screenshot showing the new Application Notification Reply-To Email field in the UI

Support for IAS Identity Management

IAS Identity Management authentication is in limited availability, only to customers who sign up for the early adopter program. Native logon, and BizX platform authentication for external users will be migrated to IAS authentication in upcoming releases.

Course Home Redesign for Blended Content

Blended content for course home is enabled by selecting Admin System Administration Configuration System Configuration LMS Admin EnableCourseHomeBlended=true

NEW MAJOR UPDATES IN Universal CONFIGURATION TYPE

Language Support for Personalized Recommendations

The newly supported languages are:

Bulgarian
Catalan
Croatian
Danish
Finnish
Greek
Hungarian
Italian
Japanese
Korean
Malay
Norwegian
Polish
Romanian
Serbian
Slovak
Slovenian
Swedish
Turkish
Ukrainian

Supporting additional languages in recommendations meets the requirements of customers for whom English isn’t the primary language. This leads to a better adoption of Learning as well.

Add New Items

Add New for learning items has been incorporated in the new UI along with improved user experience and brings parity between the functionalities of the old UI and the new one.

Some of its highlights are:

All the fields in Add New of Items including custom fields reflect the settings done in Entity Configuration.
The settings done in User Settings reflect in the New Item page.
All the required data are validated before the item is created.
The Revision Number field can accept values that are up to 90 characters long.

Virus Scan for .zip Connector Files

.zip connector files are scanned for viruses before they’re processed and file will be rejected or delete if a virus is detected and it is the security enhancement feature.

Sensitive Data Safeguards

Currently, if custom fields are mapped to SPD fields in SAP SuccessFactors Learning, a designated administrator or group of administrators are notified. And when the SAP SuccessFactors User Connector or User Sync is run, no new data is saved, and the existing data is deleted after seven days.

Limit for Maximum Report Runtime

Maximum time for a report to run has been set to 24 hours. By setting a limit, customers can fairly use their reporting resources. The selected values enable reports to run for a definite amount of time and to block reports that can cause system instability, or waste system resources by running indefinitely.

Enhanced Security for Plateau Report Designer

Users can access PRD from Learning Administration in Admin Center of SAP SuccessFactors, and generate a new password to log in to the tool.

Screenshot showing the Generate New Password and Launch PRD buttons in the UI to access PRD.

Printed Exams in Assessments

Administrators can select Menu Print Exam to configure assessments for printing, so that the student can be administered the exam in hard copy format, and their scores can be entered manually by the administrator using the scoring interface.

Learning Administration Assessments page with Menu displayed showing the Print Exam option.

Multiple Contents for Imported Open Content Network Course

The OCN Synchronization is an existing job that periodically updates OCN courses with newly added content. Once the course is updated, the ReassignOCNCourseItemToStudentApmJob runs and assigns the new content to the learners of the course. The system notifies the learners through email about the assignment of newly added content. Multiple contents can be added to an OCN course and these contents are automatically assigned to the assigned learners of the OCN course.

Removal of Flash-Based Administration User Interface

Adobe Flash-based administration user interface is no longer available and administrator experience offered by the SAP Fiori interface is now consistant with the rest of the SAP SuccessFactors product suite.

Learning Administration Fiori-based user interface.

To Learn More

Overall there are 34 items being changed or enhanced in this release for LMS and we didn’t cover every detail here. For more information, check out the What’s New Viewer here.

Do you need help managing your SuccessFactors Release cycles? Email info@worklogix.com or download our support services brochure to see how we can help!