Major updates are as follows:

Receive Reminders of Learning Assignments in Microsoft Teams

In Teams, the SAP SuccessFactors app sends adaptive cards to its bot chat on the following occasions:

• Employees have learning assignments due in the next 30 days.
• Managers have a learning assignment to approve.

On the cards, they can view details about the learning assignment or take quick actions of approving or declining.• Instructors
Learning Administrators can make the rest of their necessary currency changes through the Admin UI.
Learning objects with currencies that can be updated using the Admin UI, found under Finance:
• Prepaid Accounts
• Coupons
Learning objects with currencies that can be updated using the Admin UI, found under References ->
Physical Resources:
• Materials
• Custom Resources
• Equipment
• Facilities
• Locations.

Learning Integration with Talent Intelligence Hub

• A new automatic process job, Attributes Synchronization is scheduled to run daily to synchronize attributes from Talent Intelligence Hub to SAP SuccessFactors Learning. You can change this default schedule period only after the integration is complete.
• Existing Capabilities Synchronization and Competency Connector – SF are disabled, and you can’t schedule recurring jobs.
• You can use the new entity, Attributes from the Learning Activities menu to view the synced attributes and its associations.
• In the Talent Intelligence Hub integrated tenant, the legacy Competencies entity doesn’t appear in the menu by default. However, if necessary you can edit the visibility of this entity.
• You can refine your search using the new search field, Attributes on the items, programs, and tasks search pages.
• If the proficiency rating scale isn’t configured in Center of Capabilities, rating in SAP SuccessFactors Learning receives a default five-point proficiency level scale. This configuration applies only to customers who are migrating from Center of Capabilities. The default proficiency level scale is configurable. However, you can’t modify this scale after you enable Growth Portfolio in your tenant.

Role-Based Permission Prerequisites

• You have the Edit Competency and View Competency permissions to access the Attributes page.
• You have the Edit Attributes Synchronization automatic process permission to access the Attributes Synchronization page.
• You have the Search Security Domain permission to modify the security domain of the Attributes Synchronization job and the Edit Competency and View Competency permissions to run the job.

What’s Changed

How It Looks Now

In an integrated tenant, the Learning Activities menu includes a new entity, Attributes.

In an integrated tenant, a new search field, Attributes appears on the items, tasks, and programs search pages. We included only the program search page in this section.

How It Looked Before

In a preintegrated tenant, the Learning Activities menu had the Competencies entity.

In a preintegrated tenant, the Competencies field appeared on the items, programs, and tasks search pages. We included only the program search page in this section.

Enhanced Course Home

• Managers can use the Register Others action on the Class Details page to register their employees for a class and they can use the Assign to Others action on the Item Details page to assign an item to their employees.

• Managers can view Program details and Curricula requirements on the employee’s view. Viewing Item Details isn’t available to managers from the employee’s view.

• Users can add a comment to the approver when submitting an approval request for a course that has an associated price.

• Administrators can associate attributes with items. Users will see a terminology change in the Course Home experience, the Competencies tab name is now updated to Attributes for all users. A link to details on this terminology change is provided in the Related Information section at the bottom of this page.

• Users can edit Special Requests for a class registration until the registration closing date, or until the start date of the class if a registration closing date wasn’t defined.

• Administrators can configure instructional messages that display when users register for a course that has a price.
• When a user launches a course from a program, they’re returned to the Program Details page after completing or closing the item. They can also navigate back to the program at any time by using the navigation at the top of the page. Users see Program instead of Library and can select the link to return to the Program Details page.

If a user chooses the Disagree option when viewing AICC content, a message displays to inform them that they won’t receive credit and provides the option to cancel and make a different selection or to continue and not receive credit.

Removal of Free-Form Email Sender From Send Email Notification

We’ve removed the Free-form option from the Send email notification from field for the Send Email Notification Tool on the Application Administration page. If your environment was configured to use the Free-form option, it has been updated to the default Admin option. As a result of this change, administrators can no longer enter an ad hoc email address in the From field of the Send Email Notification page.

For the Send Email Notification Tool, the Free-form sender option has been removed from Learning Administration  System Administration  Configuration  Global Application Settings  Mail.

As a result of this change, you can no longer enter an ad hoc email address in the From field of the Send Email Notifications page. You can access this page from several places in the application, for example: Learning Administration  People  Users  Actions  Send Email Notification.

We’ve removed the ability for administrators to send email notifications from ad hoc email addresses to enhance system security.

Unsupported Platform Native Logins Warning and Report

We added a monthly warning message for administrators that appears when a platform user native login has occurred during the last thirty days. To help identify platform user native logins, we also added the ability to download the Unsupported Platform Native Logins Report from the Environment page in SuccessFactors Learning.

The warning message (outlined in red below) now appears to administrators monthly upon login if a platform user native login has occurred during the last thirty days. The new warning will appear in addition to the Native Login Deprecation warning if applicable.

To help identify native logins, we’ve added the Unsupported Platform Native Logins Report, which returns a list of Platform users who have accessed Learning through Native Login. You can download this report from System Administration  Environment  Download  Unsupported Platform Native Logins.

We added the Unsupported Platform Native Logins Report and warning message so you can identify users who are authenticating through native login instead of Platform.

Audit Information For Assessments

We’ve added audit information for user-taken assessments. You can now create change audit reports that include create, update, and delete audit information for the following:

• Quizzes
• Quiz Answer Choices
• Quiz Questions
• Quiz Objectives
• Exam Settings

We’ve added audit information for assessments to meet compliance requirements for our customers.

Deprecation of Copy User

Deprecation Details

The Copy User menu item will be removed from the following page: Learning Administration  People  Users  Actions  Copy.

The copy user functionality will be deprecated because it is an artifact of Plateau products and does not work correctly in SAP SuccessFactors Learning.

Webex Meeting Center REST API Support for Virtual Learning

SAP SuccessFactors Learning now supports REST APIs for Webex Meeting Center. We also now support Webex Control Hub.

Webex has deprecated their XML-based API solution for Webex Meeting Center. We delivered these features in order to continue providing virtual learning capabilities for our customers who use Webex as a VLS vendor.

Configuration Requirements

• You have enabled the vleEnabled setting(Learning Administration  System Administration  Configuration  System Configuration  LMS_ADMIN  vleEnabled=true).
• You have downloaded the webex_rest configuration file in Support Downloads.
• With this update, your existing Webex configuration file can no longer be used for virtual learning sessions where Webex Meeting Center is the vendor. In order to continue using Webex Meeting Center, you must create a new VLS configuration file in Learning (System Administration  Configuration   VLS Configuration).

Purge Data of Integrated External Learners from HXM Suite

You can now purge data of all integrated external learners from HXM Suite using the Upgrade Center after the migration to SAP Cloud Platform Identity Authentication Service (IAS) is complete.

If you perform the Purge Integrated External Learners upgrade from Upgrade Center, all integrated external learners and their associated data are permanently removed from the system and cannot be recovered.

Here is a screenshot where you can perform the upgrade.

We provided this upgrade so that customers can run a full purge of all integrated external learners data.

To Learn More

Overall there are 35 items being changed or enhanced in this release for LMS and we didn’t cover every detail here.  For more information, What’s New Viewer here.

Do you need help managing your SuccessFactors Release cycles?  Email info@worklogix.com or download our support services brochure to see how we can help!

New minor & major updates in Admin Opt-in Configuration Type

Country Currency Changed to EURO for Croatia

The local currency in Croatia, HRK (Croatian Kuna) will be changed to the euro on January 1, 2023.

Learning Administrators can use various tools to update data due to currency changeover:

• Learning connectors
• Import Data tool
• Admin UI
  SAP SuccessFactors Learning connectors will enable Learning Administrators to update their data to
  reflect currency changes

Learning objects with currencies that can be updated using the import tool:
• Instructors
Learning Administrators can make the rest of their necessary currency changes through the Admin UI.
Learning objects with currencies that can be updated using the Admin UI, found under Finance:
• Prepaid Accounts
• Coupons
Learning objects with currencies that can be updated using the Admin UI, found under References ->
Physical Resources:
• Materials
• Custom Resources
• Equipment
• Facilities
• Locations.

Enhanced Course Home

The new Course Home experience now supports items with a classification of Other, such as task checklists. In addition, the following features are supported for all applicable item classifications:

• Jam integration
• Selection of missing approvers when registering

We also updated behavior for previously released item classifications. For instructor-led training, the class details now display the timezone. For online courses that are launched in a new window, the Refresh after done button no longer displays.

The complete list of supported features by item classification is available on the SAP SuccessFactors Learning Course Home page. A link is provided in the Related Information section at the bottom of this page.

The remaining features required to achieve parity are as follows:

• Government reporting
• Users with an external shopping cart
• Associated competencies
• Manager view
• Approval comments when registering for a class

If you don’t use one of those features, the new Course Home experience is considered to have parity.

We’re continuing to add functionality to the new Course Home experience because our customers have asked for an updated user experience.

In the current version, setting enableCourseHomeBlended=true provides the new Course Home experience for external courses, online courses, instructor-led training, courses that are instructor-led with online content (blended), and items with a classification of Other. The enableCourseHome setting is no longer available.

Certificate-Based Authentication for Learning APIs (Inbound mTLS)

In order to support this change the security certificate now displays for Technical Adminstrators on the System Administration  > Security > Adminstrators >  Certificate tab. The certificate information displayed here is only used for SAP Cloud Identity Services API based integrations.

We also added the Learning URL for mTLS communication to the System Administration  > Environment page.

We provided certificate-based authentication to support a more secure method for our API integrations.

Custom Field in User Profile for Alternate Microsoft Azure Email Address

Administrators can now add an alternate Microsoft Azure email address to a custom field in the user profile.

We configured the custom fields in user profiles so they now recognize an alternate Microsoft Azure email address. This enhancement ensures attendance is properly processed for virtual time slots where Microsoft Teams is the vendor.

Configuration Requirements

• If users have an alternate email address in Microsoft Azure, administrators must provide it in the user profile for Microsoft Teams virtual time slot attendance to be properly processed. You don’t need to provide any additional information if the user’s Microsoft Azure email address matches the one in their SuccessFactors Learning user profile.
• You can add an alternate Microsoft Azure email address to any unused custom field in the user profile, but you must use the same custom field in every user profile (Learning Administration  Users  Custom Fields). For example, if you designate custom field number 10 for one user’s Microsoft Azure email address, you must also use custom field number 10 for the same purpose in all other user profiles.
• You need to specify which custom field contains the alternate email address in the VLS configuration for Microsoft Teams (Learning Administration  System Administration  Configuration  VLS Configuration).

Enhanced Qualtrics Feedback Opportunity for Learning Assignment Completion

In addition to the User ID field , the Learning integration now sends data from the following fields to Qualtrics.

In the current version, Intelligent Services Center automatically submits additional data from Learning to Qualtrics that includes fields such as completion status (to indicate whether the learner passed or failed an assignment). It also sends the Learning Item ID, which allows admins to create surveys for specific courses.

Email Survey Settings for Learning

This integration sends email to employees to obtain feedback through a Qualtrics survey when they complete an assignment in SAP SuccessFactors Learning.

Qualtrics Email Feedback for Learning Completion

Configure SAP SuccessFactors Learning and Intelligent Services to send employee information to Qualtrics, so that you can send employees surveys in email to find out how they feel a Learning assignment they just completed.

Creating this integration requires:

• SAP SuccessFactors Learning.
• A Qualtrics account that includes a Employee Experience license for Lifecycle projects.
• Enabling Intelligent Services.
• Enabling Integration Service Registration Center.

You use your Qualtrics account to create surveys and view their results. All the settings to configure the contents and schedule for the email survey are performed in Qualtrics.

To add Qualtrics feedback opportunities, enable and integrate Qualtrics with your SAP SuccessFactors system. Refer to Integrating SAP SuccessFactors with Qualtrics for details.

New minor & major updates in Universal Configuration Type

SuccessFactors Platform Token Server Support for Public Learning APIs

Learning-only users authenticated by Identity Authentication can now use the SuccessFactors platform token server to validate authentication for public APIs.

This enhancement improves API support by enabling user migration from the SuccessFactors Learning token server to the platform token server.

Requesting an Access Token

With a SAML assertion, you can now call API /oauth/token to request an access token for authentication with the API server.

If both instance-level and user-level IP restrictions are set, a user can access these APIs if either condition is met.

The API returns the token type, expiration time in seconds, and the token value you can use to authorize API requests. An access token expires in 24 hours after it’s generated.

Automatic Updates for Learning Assignments and Approvals on the Latest Home Page

Whenever you change the successFactorsLearningEnabled, baseURL, or successFactorsCompanyID settings in the BizX Configuration file, the system triggers a background job to update the learning assignments and learning approvals cards on the latest home page.

If change the integration, the new data may take up to a few hours to update. The cards are updated when the job is completed.

In the current version, when you change the integration, a background job runs automatically to display learning assignments and learning approvals on the latest home page.

Global User ID Display on User Details Page

To have the Global User ID display on the User Details page you need to select the System Administration  Configuration  Entity Configuration  Select Entity  User  Global User ID checkbox on the Entity Configuration page. This field displays on the User Details page as read-only.

We added the ability to display the Global User ID so you can verify if a user is created in SuccessFactors platform at the same time they are created in Learning.

Learning Integration Status Confirmation

• Learning and platform systems are on the same data center. The only exceptions are when the platform tenant is in DC04 and the Learning tenant is in DC08, or when the Learning tenant is a validated tenant.
• The existing configuration values on the System Administration > Configuration > System Configuration > BIZX page are valid.
• When updating an existing integration, SuccessFactors platform Provisioning has Enable SuccessFactors Learning integration available.

We streamlined the application for clearer usability by enabling you to update the integration configurations in SuccessFactors Learning.

Configuration Requirements

Enable SuccessFactors Learning integration in Provisioning should be enabled only after updating the integration from the Learning Administrator. We added this guardrail to ensure that a currently enabled integration in SuccessFactors platform is not inadvertently changed.

Learning Assessments for Content Packages

You can now select an assessment in the Exam field on the Content  Content Packages  Content Tab  Edit page. This replaces the legacy exam functionality for content packages that was previously removed. Previous legacy exam associations are preserved, and can be used as a point of reference for new assessment associations.

In SAP SuccessFactors Learning, an assessment is a generic term for measuring users’ understanding or mastery of content. We offer different kinds of assessments for different purposes. When you choose the right assessment, you can do a better job of measuring users’ mastery while doing less work to manage the assessment.

Using Quiz Assessments to Easily Create a Simple Test of Users’ Knowledge

Features of quizzes:

• Multiple question types:
  • True/False
  • Multiple choice – Single Answer and Multiple Answer
  • Drag and drop ordering
  • Fill in the blank (free text)
• Translation support with ability for users to take a quiz in their language of preference
• Import/Export of quizzes and quiz questions
• Feedback to users based on correct/incorrect responses to questions
• Pretest and post-test messages for test takers
• Reporting on quiz results and usage

Using Exam Assessments to Create Powerful Tests of Users’ Knowledge

Features of Exams:

• Exams have all quiz features in terms of support for question types, images, translations, feedback, pretest and posttest messages.
• Exam questions are shared among exams. If you create a question in the question library, it can be used in any exam in your system; conversely, exam questions automatically become part of the question library, allowing for centralized question management.
• Questions have revisions to keep up with changing standards. For example, if a governing body changes regulations and you need to keep up with the change, you can revise the question to keep pace. We support reporting at the version level.
• Question variants test the same knowledge in different ways from user to user (to prevent cheating) or in repeated exam attempts by the same user (to eliminate guessing and ensure learning effectiveness). For example, a question can be asked with a true/false question or with a fill in the blank question.
• Objective pools enable testing for specific learning objectives and analyzing learning effectiveness (Kirkpatrick Level 2 Evaluations). For example, you might want to test financial regulations as a whole, but you might also want to know how well users met an ethics objective. This feature, along with variants, enhances the randomization capabilities of exams.

To Learn More

Overall there are 17 items being changed or enhanced in this release for LMS and we didn’t cover every detail here.  For more information, What’s New Viewer here.

Do you need help managing your SuccessFactors Release cycles?  Email info@worklogix.com or download our support services brochure to see how we can help!